Associate Director of Patron Technology and DBA

Salary: $75,000

The Phoenix Theatre Company, a LOA LORT D Theatre and Arizona’s largest professional regional theatre, seeks an Associate Director of Patron Technology and DBA with a strong skill set and experience with Tessitura software.

PLEASE DO NOT APPLY WITHOUT A COVER LETTER

Please send resume and cover letter to Matthew Schaefer, Managing Director, at m.schaefer@phoenixtheatre.com.

About The Phoenix Theatre Company

Located in the heart of the Central Arts District close to downtown Phoenix, our beautiful 14-acre campus includes three theaters, a restaurant and bar, rehearsal halls, administrative offices, costume, scenic, prop, lighting and paint shops, all on one site. We produce a wide range of theatre, from full scale musicals to comedies, dramas and original new work. Our community service programs have gained national attention. With an over $15 million annual operating budget, and celebrating our 104th Season, we offer 10-12 diverse productions every season as well as a growing Festival of New American Theatre.

This is a full time, exempt position.

The Phoenix Theatre Company is committed to providing equal employment opportunities to all employees and applicants for employment. Accordingly, The Phoenix Theatre Company provides employment opportunities without regard to race, color, religion, creed, ethnicity, sex, pregnancy, national origin or ancestry, age, physical or mental disability, citizenship status, marital status, sexual orientation, gender identity, family responsibilities, genetic status or information, military or veteran status or status in any status protected by federal, state, or local law.

This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. The Phoenix Theatre Company will not tolerate unlawful discrimination, harassment, or retaliation under any circumstances.

We are eager to cultivate a broad and inclusive field of applicants. The Phoenix Theatre Company is committed to building a diverse community of staff, volunteers, and apprentices. Individuals from underrepresented groups are encouraged to apply.

Function

The Associate Director for Patron Technology and DBA (Associate Director) is responsible for supervising the daily input, output, and overall health and wellbeing of The Phoenix Theatre Company’s customer relationship management database, Tessitura. This position is a key contributor and collaborator in the overall marketing, sales, and development campaigns for The Phoenix Theatre Company with optimal and ever-improving use of Tessitura being the central focus. This position works with all resource departments at the theatre in overseeing the implementation of organizational campaigns as well as providing new employees with Tessitura log-in information and a walkthrough of the database. The Associate Director is central to The Phoenix Theatre Company’s long-term success in attracting new buyers and donors to the institution, retaining their participation over the long term, and increasing their level of commitment to the institution over their lifetime. This position also trains selected users in all revenue departments to run reports and pull data from Tessitura while also providing support for larger data projects and data projects initiated by the Director of Marketing or Managing Director. Ability to pull and manipulate large volumes of data using SQL and other tools is an essential skill. Additionally, the Associate Director implements and manages all patron related technology for the organization.

Organizational Relationships

Reports to the Director of Marketing and Communications
Works closely with the Managing Director, Director of Development, Director of Patron Advancement, Associate Director of Patron Experience, Director of Summer Camp, Marketing Managers, Associates + Coordinators, Director of Foundations + Government Relations, Patron Concierge Managers, Patron Services Associates, and Third Party Renters.

Essential Duties & Responsibilities

Manages the Tessitura Software System
Develops, creates, and leads Tessitura training for all staff including the creation of training tools and materials for employee orientation.
Sets and enforces the qualifying standards for how data is to be entered by all departments
Pulls reports for all department heads/clients and/or trains departments in data self-service
Manages internal and external performance builds for The Phoenix Theatre Company and Third Party Renters.
Manages and executes package builds for The Phoenix Theatre Company
Identifies ways to enhance and/or refine our use of Tessitura maximizing the power of the software system in how it is utilized and can be utilized by all staff
Manipulates large volumes of both internal and external data
Creates the weekly Sales Tracker reporting with breakdown of ticket sales and fundraising
Multi-tasks and stays mindful of company and brand objectives while addressing daily issues
Monitors performance and identifies areas where new or improved plans can improve the quality of existing services as well as recommends means for improvement, including procedural steps, or recommended action plan for increased training and enhanced performance
Attends all necessary Phoenix Theatre Company meetings and events or conference calls.
May be asked to travel in the event that attendance at a seminar or conference would be appropriate and beneficial to the growth of the position.
Maintains the ticketing and contribution portion of the website with TNEW
Manages the interface of Tessitura with N-SCAN devices and ticket printers with assistance from Director of Patron Experience
Manages access and privileges of all Tessitura users
Oversees and implements upgrades for all Tessitura software
Manages large data projects using SQL and other tools
Manages all of TPTC’s patron related technology such as Prospect2, Donate2, TRG Community Database, Google Analytics, Front of House integration with Tessitura, Tessitura Merchant Services, Tessitura Access Control, Tessitura TNEW, and other adopted technology.

Methods of Accountability

Methods of Accountability are determined by the duties and responsibilities outlined above along with the following:

Meeting the financial goals of the company.
Meeting company deadlines.
Accuracy and timeliness of information gathered for the senior management team.
Accuracy and timeliness of reports.
Accuracy and timeliness of written correspondence.
Through employee and customer/ client feedback.
Written reports

Minimum Qualifications

Bachelor’s Degree and 5 years equivalent work experience
Extensive knowledge of theatre, arts, and non-profit organizations
Large scale data manipulation, including SQL
Ability to meet deadlines
Computer skills, including expert knowledge of Microsoft Excel and a willingness to quickly learn new related programs and skills
Expert knowledge of Tessitura
Organizational, multi-tasking, and time management skills
Management Skills and Abilities
Effective leadership and communication skills
Must possess a discreet and positive work attitude.
Must be able to work well in teams as well as independently.
Superior attention to detail is imperative.
Outstanding verbal and written skills required.
Must be able to function in a fast-paced environment with changing priorities.
Must enjoy working with all levels of employees.
Exceptional problem solving abilities
Ability to work on multiple large projects at a time

Standards of Performance

Timeliness and accuracy of reports and other information.
Ability to develop professional relationships with employees, clients, and the community at large.
Ability to think independently and be a problem solver, yet work as a collaborator with the team.
Ability and willingness to take ownership of and meet or exceed Company standards.
Ability to think creatively in the day-to-day administration of duties.

Physical / Mental Demands & Working Conditions

General office, home office and theatre setting, primarily weekdays
Fast-paced, deadline-driven environment
Occasional evenings and weekends may be required
Must be able to work in front of a computer screen for long periods of time
Flexible work location

Additional Benefits

Qualifying Employer for the Public Student Loan Forgiveness Program (PSLF)
13 Paid Holidays, Paid Sick Time, Vacation, and Personal Days
Medical, Dental, Vision, Life, and AD&D Insurance Eligibility
Generous 401K Employer Matching program
Flexible work arrangements based on work assignments and tasks (when possible)
Free Parking for Employees
Free allocation of tickets to TPTC productions
Employee discounts at ArtBar+Bistro