*Updated September 29, 2020
- Ticket Sales and Distribution
- Plan Your Visit
- 2021 Summer Season and 20/21 Season
- Additional Questions
- Campus, Big Six, and Flex Passes
- All Access Passes and Season Ticket Payments
- Additional Questions
How are you keeping people safe from the spread of COVID-19?
Masks and temperature checks are mandatory for audience members, staff, and ushers. While waiting for ushers to show audience members to their seats, each party will be distanced a minimum of six feet from the next group or person in line. There will also be mandatory distancing in restroom lines. At the end of the performance, audiences are dismissed by section to minimize density of close contact. All seats, restrooms, and nearby surfaces will be disinfected after every performance. For a detailed list of all the steps we are taking please download this PDF.
What are your mask requirements?
Patrons will be required to wear a face mask at all times during their visit regardless of COVID-19 vaccination status. Getting vaccinated means you’re much less likely to get sick and develop symptoms yourself, but more research is needed to determine if the vaccines also prevent transmission. It’s critical that we protect others while they wait for their turn to receive the vaccine. Masks may only be taken off while actively eating or drinking.
All face masks (whether disposable or reusable) must:
- Be made with at least two layers of breathable material
- Fully cover the nose and mouth and secure under the chin
- Fit snugly but comfortably against the side of the face
- Be secured with ties or ear loops and allow the patron to remain hands-free
At this time, based on guidance from health authorities, neck gaiters, open-chin triangle bandanas, and face coverings containing valves, mesh material or holes of any kind are not acceptable face coverings. Face shields may be used in addition to but not in replacement of an acceptable face mask.
Are you allowing face shields in place of masks?
Face shields may be worn in addition to — but not in place of — face masks. Face masks must be worn at all times unless actively eating or drinking. Thank you for helping us ensure a safe environment for all.
I have been vaccinated for COVID-19 Do I still have to wear a mask?
Patrons will be required to wear a face mask at all times during their visit regardless of COVID-19 vaccination status. Getting vaccinated means you’re much less likely to get sick and develop symptoms yourself, but more research is needed to determine if the vaccines also prevent transmission. It’s critical that we protect others while they wait for their turn to receive the vaccine.
When are you mailing tickets?
To minimize close personal interaction at Will Call, we are offering e-tickets delivered through email. Present tickets on your phone when checking in to an outdoor performance. We will not be mailing single tickets for the 2020/2021 Outdoor Season or the 2021 Summer Season. If you do not have a smart phone, contact the Box Office at 602-254-2151 for alternate arrangements.
When do single tickets go on sale?
Single tickets go on sale at different times throughout the year with the first two productions going on sale October 19, 2020.
When do 2020/2021 Outdoor Season tickets go on sale?
2020/2021 Outdoor Season Flex 6 tickets go on sale online and through the box office on October 19, 2020.
I am a Season Ticket Holder. Can I purchase additional tickets at discount?
Absolutely! Additional tickets for Season Ticket Holders are just $43 and do not have any fees.
How much will I save with an Outdoor Flex 6?
Single tickets cost $59 while an Outdoor Flex 6 costs $40 per ticket, saving you 32%.
Will you continue to offer Student Rush?
Yes, high school and college students can get one $15 ticket per student as early as one hour before show time by presenting their current, valid student ID at Will Call.
Where are the outdoor performances being held?
All performances in the 2020/2021 Outdoor Season are held next door to the theatre in the courtyard gardens at Central United Methodist Church, 1875 N. Central Avenue, Phoenix, AZ, 85004. Take the same route you would normally take when visiting the theatre and refer to the following FAQ regarding parking.
Where do we park?
There is plenty of parking at the church, which has entrances on Central and Alvarado. Take the same route you would normally drive when visiting the theatre. If you are entering off McDowell Rd on Alvarado, drive past the theatre and take your next left into the large parking lot east of the church. If you are entering off Central Ave, take an immediate left into the small parking lot south of the church.
What is the seating area like?
Seats are in pairs in the grassy church courtyard, distanced by six feet on all sides. Some seats are on a tiled, patio surface. They are sturdy, oversized adirondack lawn chairs, and each has a cup holder. You are welcome to bring your own seat cushions. Please note that chairs in the greens areas cannot be moved. Large parties may be spread out in pairs of two. Parties with an odd number of guests may result in a single person sitting by themselves. Please call the box office should you have specific questions about seating your party. Please note that the courtyard is uncovered and provides limited shade opportunities.
Will production quality be different for outdoor programming than it is for indoor shows?
The shows will feature our usual high quality production elements, with the sound, lights and costuming you’ve come to expect. There will be less scenery than normal due to limitations with off-stage space and maintaining open sight lines. For matinee performances, dramatic lighting effects will be minimal due to the daytime sunlight. The location of the sun may impact visibility. Sunglasses and hats are recommended for matinee performances.
Will there be a system in place for assistive listening devices, audio description, and ASL for outdoor performances?
Yes, we will offer assistive listening devices for every performance, and we'll also offer audio description and American Sign Language interpretation on the second Thursday of every production.
What if it’s too cold outside?
What is “too cold” varies from person to person. We suggest you follow the weather forecast to make sure the temperature is within your comfort level. You are welcome to ask for a refund up to 24 hours in advance of your performance. We strongly recommend wearing many layers and bringing blankets, a hat, and gloves just to be safe. There will not be any outdoor heaters. For safety purposes we cannot allow guests to bring their own heaters for personal use.
What if it’s too hot outside what are my best options for seating?
All seats will have the potential to get significant sun during the course of a the show as there is no shade structures. Some seats will have shade based on proximity to trees but is subject to change based on the location of the sun. As such no seat can be guaranteed to be free of direct sunlight during a performance. For matinees, hats, sunglasses, and sunscreen are strongly recommended. You may also bring an umbrella to use pre-show to help shield yourself from the sun. We ask that the umbrella not be used during the show so as not to impact those around you.
What will you do if it rains?
We will have to reschedule or cancel and offer refunds depending on when in the run a rainy day occurs. Patrons will be notified via email and/or phone call in the event of a rain cancelation. If your email has recently changed we encourage you to call the box office to validate the info we have on file for you.
Will you be serving drinks like usual in this outdoor venue?
We will have limited food options and non-alcoholic beverages available for purchase. No outside food or drink will be permitted in the venue. At this time we are not able to sell alcoholic drinks. For our latest food offerings please click here.
Where do I go to pick up my tickets?
To minimize close personal interaction at Will Call, we are offering e-tickets sent through email. Present tickets on your phone when checking in to an outdoor performance. We will not be mailing tickets for the 2020/2021 Outdoor Season or the 2021 Summer Season. If you do not have a smart phone, contact the Box Office at 602-254-2151 for alternate arrangements.
Will Call will be available at the new outdoor venue to manage ticketing issues. Alert a parking attendant or usher upon your arrival that you need Will Call services and you will be directed to its location. The Will Call station is located on the east side of the church, within the large, gated entrance.
What if I can’t make a particular date?
Our box office staff are on hand to help if you need to exchange tickets. If you are flex pass member, you will also have a Concierge Manager assigned to help you all season! Please call the Box Office before your performance at 602-254-2151. Box Office hours are Monday through Friday from 10:00AM to 3:00PM. The box office is currently closed on weekends. If you cannot make your weekend performance please leave a voicemail and we will process your request the next business day.
What if I have concerns about the content of a performance?
The Phoenix Theatre Company strives to provide accurate advisories for each performance regarding special effects that may affect patron health and sensitivities, including but not limited to smoke, strobe lighting, graphic violence, and aggressive sound effects. However, with respect to content, we do not always provide advisories because content sensitivities vary widely from patron to patron. If you have any questions or concerns about content, please contact The Phoenix Theatre Company Box Office prior to purchasing your tickets, as all sales are final. The Phoenix Theatre Company will not issue refunds to patrons who choose not to see a performance based on subject matter or personal view of content or quality.
When can I book into the 2021 Summer shows?
All summer shows will go on sale in the spring of 2021. We will email our audiences to let them know when seats are available to be purchased.
In what venue will you produce your 2021 Summer performances?
At this time, we plan to hold the three productions in our 2021 Summer Season in The Phoenix Theatre Company’s Mainstage and Hormel theatres. We continue to follow CDC and local government guidelines and will adjust this plan if necessary.
When I renewed my season tickets for the 2020/2021 season, you offered refunds with no questions asked. Is there a cut-off?
Season ticket holders can receive a full refund up to 24 hours in advance of the first show in their package. If you haven’t booked any season ticket packages, your credit remains on file with no risk of expiration.
What are my options if I don’t want outdoor programming?
We want to do whatever is best for you! Patrons can use their credit on file to opt into whatever performances they’d like from the 2020/2021 Outdoor Season or the 2021 Summer Season. The remaining credit applies toward their 2021/2022 Season.
I purchased a 2020/2021 Campus Pass and/or Big Six Pass. When will I get confirmation of my dates/seats?
Campus Pass season ticket holders are invited to book into the 2020/2021 Outdoor Season beginning Wednesday, Oct 7. You will receive an email that morning reminding you that seats are open for early access booking. Big Six Pass season ticket holders are invited to book into the 2020/2021 Outdoor Season beginning Monday, October 12. You will receive an email that morning reminding you that seats are open for early access booking.
I purchased a 2020/2021 Flex. When can I select my shows and seats?
Flex pass holders may redeem vouchers into the 2020/2021 Outdoor Season starting Wednesday, Oct 14, 2020. You will receive an email that morning reminding you that seats are open for early access booking.
I have an All Access Pass. When will charges begin?
When you signed up to become an All Access Pass holder, you paid for your first month of service in advance. With programming beginning again in November—the month for which you have already paid—your monthly billing will begin on Nov 15 for December programming. As a reminder, your payment will process on the 15th of each month for the following month’s programming. For those of you who haven’t suspended billing in support of the theatre during these challenging times, we thank you again for your kindness.
I made a partial payment on my 2020/2021 season tickets. When is the final payment due?
Your down payment is now a credit on your account you can use in whatever way is best for you. Apply those funds to the 2020/2021 Outdoor Season, the 2021 Summer Season, or the 2021/2022 Season.
When will I find out the date for my rescheduled performance of Something Rotten!, The Rocky Horror Show, or HAIR?
Something Rotten! and The Rocky Horror Show will be moved to a future season. Before tickets go on sale to the public, you will receive first access to select seats into these performances using your credit on file. We will contact you by email when those tickets become available. Unfortunately, we were not able to reschedule HAIR. Those who have not yet received a credit or refund for their HAIR tickets should contact the Box Office at firstname.lastname@example.org.
I didn’t use all my flex vouchers from my 2019/2020 flex pass. Can I use those in the future?
Absolutely! We ask that you redeem your remaining flex pass vouchers for either the 2020/2021 Outdoor Season or the 2021 Summer Season by June 30, 2021. Flex pass holders may redeem vouchers into the 2020/2021 Outdoor Season starting Wednesday, Oct 14, 2020 and into the 2021 Summer Season in March 2021. We will email you when early access begins for each season.
I had tickets to see HAIR and you didn’t reschedule that show. When can I get a credit or a refund?
An email was sent on June 30 inviting you to select whether you would like to receive a credit or a refund. If you did not receive that email, contact us at email@example.com. All refunds are processed within three to five business days.
When I agreed to reschedule my tickets from the postponed productions in 2019/2020, you offered refunds with no questions asked. Is there a cut-off?
Something Rotten! and The Rocky Horror Show will be moved to a future season. Before tickets go on sale, you will receive first access to select seats into these performances using your credit on file. We will contact you by email when those tickets become available. Once you book into those rescheduled productions, you can receive a full refund up to 24 hours in advance of your performance.
Can I use my credit on account for single tickets or season tickets? When can I use it?
Sure, you can use it in whatever way works best for you. Flex 6 season tickets and select single tickets go on sale Oct 19 for the 2020/2021 Outdoor Season. Flex 6 and single tickets go on sale in the spring of 2021 for the 2021 Summer Season. To use your credit, call the Box Office at 602-254-2151.
I have a partially used or unused gift certificate from the 19/20 season. Can I use that in 2020/2021?
Sure, you can use it to purchase single tickets or season tickets. All gift certificates with an expiration date in 2019 will be valid through August 31, 2021. Flex 6 season tickets and select single tickets go on sale Oct 19, 2020 for the 2020/2021 Outdoor Season. To use your gift certificate, call the Box Office at 602-254-2151.
We are eager to help you! During this time of limited hours, we kindly ask that you email us at firstname.lastname@example.org. Someone will respond to you as quickly as possible. Alternately, you may contact the Box Office at 602-254-2151 during operating hours Monday through Thursday from 10:00 am to 3:00 pm.