Updates and Alerts

Frequently asked questions

*Updated September 29, 2020

THE 20/21 Outdoor season and your tickets

Health and Safety Guidelines

20/21 Outdoor Season + 2021 summer Season

20/21 Season Ticket Holders

19/20 Season Ticket and Single Ticket Holders

 

Health and Safety Guidelines

How are you keeping people safe from the spread of COVID-19?

Masks and temperature checks are mandatory for audience members, staff, and ushers. While waiting for ushers to show audience members to their seats, each party will be distanced a minimum of six feet from the next group or person in line. There will also be mandatory distancing in restroom lines. At the end of the performance, audiences are dismissed by section to minimize density of close contact. All seats, restrooms, and nearby surfaces will be disinfected after every performance.

 

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20/21 Outdoor Season + 2021 Summer Season

Ticket Sales and Distribution

When are you mailing tickets?

To minimize close personal interaction at Will Call, we are offering e-tickets delivered through email. Present tickets on your phone when checking in to an outdoor performance. We will not be mailing single tickets for the 2020/2021 Outdoor Season or the 2021 Summer Season. If you do not have a smart phone, contact the Box Office at 602-254-2151 for alternate arrangements.


When do single tickets go on sale?

Single tickets go on sale at different times throughout the year with the first two productions going on sale October 19, 2020.


When do 2020/2021 Outdoor Season tickets go on sale?

2020/2021 Outdoor Season Flex 6 tickets go on sale online and through the box office on October 19, 2020.


Can I purchase additional tickets at discount?

            Absolutely! Additional tickets are just $43 and do not have any fees.


How much will I save with an Outdoor Flex 6?

            Single tickets cost $59 while an Outdoor Flex 6 costs $40 per ticket, saving you 32%.


Will you continue to offer Student Rush?

Yes, high school and college students can get one $15 ticket per student as early as one hour before show time by presenting their current, valid student ID at Will Call.

 

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Plan Your Visit

Where are the outdoor performances being held?

All performances in the 2020/2021 Outdoor Season are held next door to the theatre in the courtyard gardens at Central United Methodist Church, 1875 N. Central Avenue, Phoenix, AZ, 85004. Take the same route you would normally take when visiting the theatre and refer to the following FAQ regarding parking.


Where do we park?

There is plenty of parking at the church, which has entrances on Central and Alvarado. Take the same route you would normally drive when visiting the theatre. If you are entering off McDowell Rd on Alvarado, drive past the theatre and take your next left into the large parking lot east of the church. If you are entering off Central Ave, take an immediate left into the small parking lot south of the church.


What is the seating area like? 

Seats are in pairs in the grassy church courtyard, distanced by six feet on all sides. They are sturdy, oversized adirondack lawn chairs, and each has a cup holder. You are welcome to bring your own seat cushions.


Will production quality be different for outdoor programming than it is for indoor shows?

The shows will feature our usual high quality production elements, with the sound, lights and costuming you’ve come to expect. There will be less scenery than normal due to limitations with off-stage space and maintaining open sight lines. For matinee performances, dramatic lighting effects will be minimal due to the daytime sunlight.


Will there be a system in place for assistive listening devices, audio description, and ASL for outdoor performances?

Yes, we will offer assistive listening devices for every performance, and we'll also offer audio description and American Sign Language interpretation on the second Thursday of every production.


What if it’s too cold outside? 

What is “too cold” varies from person to person. We suggest you follow the weather forecast to make sure the temperature is within your comfort level. You are welcome to ask for a refund up to 24 hours in advance of your performance. We strongly recommend wearing many layers and bringing blankets, a hat, and gloves just to be safe. There will not be any outdoor heaters.


What will you do if it rains?

We will have to reschedule or cancel and offer refunds depending on when in the run a rainy day occurs.


Will you be serving drinks like usual in this outdoor venue?

We are providing concessions and will have more information in the near future. No outside food or drink will be permitted in the venue.


Where do I go to pick up my tickets?

To minimize close personal interaction at Will Call, we are offering e-tickets sent through email. Present tickets on your phone when checking in to an outdoor performance. We will not be mailing tickets for the 2020/2021 Outdoor Season or the 2021 Summer Season. If you do not have a smart phone, contact the Box Office at 602-254-2151 for alternate arrangements. 

Will Call will be available at the new outdoor venue to manage ticketing issues. Alert a parking attendant or usher upon your arrival that you need Will Call services and you will be directed to its location. The Will Call station is located on the east side of the church, within the large, gated entrance.


What if I can’t make a particular date?

Our box office staff are on hand to help if you need to exchange tickets. You will also have a Concierge Manager assigned to help you all season! Please call the Box Office before your performance at 602-254-2151. Box Office hours are Monday through Thursday from 10:00AM to 3:00PM.

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2021 Summer Season

When can I book into the 2021 Summer shows?

All summer shows will go on sale in January of 2021. We will email our audiences to let them know when seats are available to be purchased.


In what venue will you produce your 2021 Summer performances?

At this time, we plan to hold the three productions in our 2021 Summer Season in The Phoenix Theatre Company’s Mainstage and Hormel theatres. We continue to follow CDC and local government guidelines and will adjust this plan if necessary.

 

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20/21 Season Ticket Holders

Refunds

When I renewed my season tickets for the 2020/2021 season, you offered refunds with no questions asked. Is there a cut-off?

Season ticket holders can receive a full refund up to 24 hours in advance of the first show in their package. If you haven’t booked any season ticket packages, your credit remains on file with no risk of expiration.


What are my options if I don’t want outdoor programming?

We want to do whatever is best for you! Patrons can use their credit on file to opt into whatever performances they’d like from the 2020/2021 Outdoor Season or the 2021 Summer Season. The remaining credit applies toward their 2021/2022 Season.

 

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Campus, Big Six, and Flex Passes

I purchased a 2020/2021 Campus Pass and/or Big Six Pass. When will I get confirmation of my dates/seats? 

Campus Pass season ticket holders are invited to book into the 2020/2021 Outdoor Season beginning Wednesday, Oct 7. You will receive an email that morning reminding you that seats are open for early access booking. Big Six Pass season ticket holders are invited to book into the 2020/2021 Outdoor Season beginning Monday, October 12. You will receive an email that morning reminding you that seats are open for early access booking.


I purchased a 2020/2021 Flex. When can I select my shows and seats?

Flex pass holders may redeem vouchers into the 2020/2021 Outdoor Season starting Wednesday, Oct 14, 2020. You will receive an email that morning reminding you that seats are open for early access booking.

 

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All Access Passes and Season Ticket Payments

I have an All Access Pass. When will charges begin?

When you signed up to become an All Access Pass holder, you paid for your first month of service in advance. With programming beginning again in November—the month for which you have already paid—your monthly billing will begin on Nov 15 for December programming. As a reminder, your payment will process on the 15th of each month for the following month’s programming. For those of you who haven’t suspended billing in support of the theatre during these challenging times, we thank you again for your kindness.


I made a partial payment on my 2020/2021 season tickets. When is the final payment due?

Your down payment is now a credit on your account you can use in whatever way is best for you. Apply those funds to the 2020/2021 Outdoor Season, the 2021 Summer Season, or the 2021/2022 Season.

 

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19/20 Season Ticket and Single Ticket Holders

Rescheduled Shows

When will I find out the date for my rescheduled performance of Something Rotten!, The Rocky Horror Show, or HAIR?

Something Rotten! and The Rocky Horror Show were moved to our 2021 Summer Season. Before tickets go on sale to the public in January, you will receive first access to select seats into these performances using your credit on file. We will contact you by email when those tickets become available. Unfortunately, we were not able to reschedule HAIR. Those who have not yet received a credit or refund for their HAIR tickets should contact the Box Office at boxoffice@phoenixtheatre.com.

 

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Flex Vouchers

I didn’t use all my flex vouchers from my 2019/2020 flex pass. Can I use those in the future?

Absolutely! We ask that you redeem your remaining flex pass vouchers for either the 2020/2021 Outdoor Season or the 2021 Summer Season by June 30, 2021. Flex pass holders may redeem vouchers into the 2020/2021 Outdoor Season starting Wednesday, Oct 14, 2020 and into the 2021 Summer Season in January 2021. We will email you when early access begins for each season.

 

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Credits, Refunds, and Gift Certificates

I had tickets to see HAIR and you didn’t reschedule that show. When can I get a credit or a refund?

An email was sent on June 30 inviting you to select whether you would like to receive a credit or a refund. If you did not receive that email, contact us at boxoffice@phoenixtheatre.com. All refunds are processed within three to five business days.


When I agreed to reschedule my tickets from the postponed productions in 2019/2020, you offered refunds with no questions asked. Is there a cut-off?

Something Rotten! and The Rocky Horror Show have been rescheduled to the 2021 Summer Season. Before tickets go on sale in January, you will receive first access to select seats into these performances using your credit on file. We will contact you by email when those tickets become available. Once you book into those rescheduled productions, you can receive a full refund up to 24 hours in advance of your performance.


Can I use my credit on account for single tickets or season tickets? When can I use it?

Sure, you can use it in whatever way works best for you. Flex 6 season tickets and select single tickets go on sale Oct 19 for the 2020/2021 Outdoor Season. Flex 6 and single tickets go on sale in January for the 2021 Summer Season. To use your credit, call the Box Office at 602-254-2151.


I have a partially used or unused gift certificate from the 19/20 season. Can I use that in 2020/2021?

Sure, you can use it to purchase single tickets or season tickets. All gift certificates with an expiration date in 2019 will be valid through August 31, 2021. Flex 6 season tickets and select single tickets go on sale Oct 19, 2020 for the 2020/2021 Outdoor Season. To use your gift certificate, call the Box Office at 602-254-2151.

 

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Additional Questions?

We are eager to help you! During this time of limited hours, we kindly ask that you email us at boxoffice@phoenixtheatre.com. Someone will respond to you as quickly as possible. Alternately, you may contact the Box Office at 602-254-2151 during operating hours Monday through Thursday from 10:00 am to 3:00 pm.