*Updated June 2, 2021
How are you keeping people safe from the spread of COVID-19?
Hand sanitizer stations are deployed throughout our facilities, and we regularly clean and sanitize high touch areas. Temperature checks are mandatory for all guests and staff, and a temperature of 100.4 or below is required to enter the premises. We offer contactless ticketing.
What is your indoor theatre mask policy?
As of 06/25/2021, the COVID-19 vaccine is widely available and accessible, and decisions about whether to attend indoor performances is a matter of personal choice, to be determined on an individual basis. Actors’ Equity Association (the union that represents our actors) no longer requires that audiences wear a mask. We encourage those that are not vaccinated or choose to continue to wear a mask to do so.
What are your mask requirements?
Actors’ Equity Association (the union that represents our actors) no longer requires that audiences wear a mask. We encourage those that are not vaccinated or chose to continue to wear a mask to do so.
Are you allowing face shields in place of masks?
Face shields may be worn in addition as a matter of personal choice.
I have been vaccinated for COVID-19. Do I still have to wear a mask?
No, We encourage those that are not vaccinated or chose to continue to wear a mask to do so.
When are you mailing tickets?
To minimize close personal interaction at Will Call, we are offering e-tickets delivered through email. Present tickets on your phone when checking in to your performance. We will not be mailing single tickets for the 2021 Summer Season. If you do not have a smart phone, contact the Box Office at 602-254-2151 for alternate arrangements. If you are swapping into the summer season as part of your 2021/2022 season ticket package your tickets will be held at will call.
When do single tickets go on sale?
Single tickets for the 2021 Summer Season are on sale now. Single tickets for the 2021/2022 Season go on sale July 1.
I am a Season Ticket Holder. Can I purchase additional tickets at discount?
Absolutely! Additional tickets for Season Ticket Holders get a discount based on their individual package. Please call the Box Office to book your tickets or log onto your account online before making a purchase to get your discounted rate.
Will you continue to offer Student Rush?
Yes, high school and college students can get one $15 ticket per student as early as one hour before show time by presenting their current, valid student ID at Will Call.
Where are performances being held?
All performances are held on our campus at 1825 N Central Ave, Phoenix, AZ 85004.
Where do we park?
We have plenty of free parking available on our campus. On certain days the lot that we share with the Phoenix Art Museum will fill up quickly. If we anticipate any parking concerns you’ll receive an automated courtesy call to let you know.
- If you are entering from McDowell Road on Alvarado, drive North one block to the corner of Alvarado and Coronado. Turn left and follow the red signage for theatre parking.
- If you are entering from Central Avenue, look for the signed entrance into The Phoenix Theatre Company/Phoenix Art Museum. Go past the museum entrance and follow the red signage for theatre parking.
- If using the Light Rail, exit at the Central/McDowell stop and head north on Central Avenue. You will turn right at the entrance to the theatre and museum and keep walking until you see the Stephen Spielberg entrance on your right.
Will assistive listening devices, audio description, and ASL performances be available?
Yes, we offer assistive listening devices for every performance, and we'll also offer audio description and American Sign Language interpretation throughout the season. Please click here for a full schedule of dates.
Where do I go to pick up my tickets?
To minimize close personal interaction at Will Call, we are encouraging e-tickets sent through email. Will call will open 2 hours before show time and will be available for last minute ticketing needs.
If you do not have a smart phone, contact the Box Office at 602-254-2151 for alternate arrangements.
What if I can’t make a particular date?
Our box office staff are on hand to help. If you need to exchange tickets, a fee may apply. If you are season ticket holder you enjoy unlimited free exchanges and a Concierge Manager assigned to help you all season!
Please call the Box Office before your performance at 602-254-2151. Box Office hours are Monday through Friday from 10:00AM to 5:00PM. The Box Office is open 2 hours before show time on weekends for will call.
What if I have concerns about the content of a performance?
The Phoenix Theatre Company strives to provide accurate advisories for each performance regarding special effects that may affect patron health and sensitivities, including but not limited to smoke, strobe lighting, graphic violence, and aggressive sound effects. However, with respect to content, we do not always provide advisories because content sensitivities vary widely from patron to patron. If you have any questions or concerns about content, please contact The Phoenix Theatre Company Box Office prior to purchasing your tickets, as all sales are final. The Phoenix Theatre Company will not issue refunds to patrons who choose not to see a performance based on subject matter or personal view of content or quality.
When can I book into the 2021 Summer shows?
All summer shows are on sale now!
In what venue will you produce your 2021 Summer performances?
At this time, we plan to hold the three productions in our 2021 Summer Season in The Phoenix Theatre Company’s Mainstage and Hormel theatres. We continue to follow CDC and local government guidelines and will adjust this plan if necessary.
When I renewed my season tickets for the 2020/2021 Season, you offered refunds with no questions asked. I am still not ready to return due to health and safety concerns what are my options?
Please contact your concierge manager for your options.
- Last Names A-K: Adriana Villa, 602-889-6317
- Last Names L-Z: Sara Cooper, 602-889-5281
I purchased a 2021/2022 Flex. When can I select my shows and seats?
Flex Pass holders may redeem vouchers into the 2021/2022 Season starting Monday, June 21, 2021. You will receive an email that morning reminding you that seats are open for early access booking.
I have an All Access Pass. When will charges begin?
If you put your All Access Pass on hold during the outdoor season, please contact your Concierge Manager to reinstate your pass and establish your new payment dates.
As a reminder, your payment will process on the 15th of each month for the following month’s programming.
I made a partial payment on my 2021/2022 season tickets. When is the final payment due?
Payments are due June, 11, 2021.
When will I find out the date for my rescheduled performance of Something Rotten!, The Rocky Horror Show, or HAIR?
Something Rotten! and The Rocky Horror Show have been rescheduled as part of our 2021/2022 Season. On June 21st you may reschedule tickets for these shows ahead of them going on sale to the public. Unfortunately, we were not able to reschedule HAIR. Those who have not yet received a credit or refund for their HAIR tickets should contact the Box Office at email@example.com.
I didn’t use all my flex vouchers from my 2019/2020 Flex Pass. Can I use those in the future?
Any remaining vouchers from the 2019/2020 Season have been converted into the appropriate monetary value credit on your account and may be applied toward a future ticket purchase. Please contact the Box Office for additional details.
I had tickets to see HAIR and you didn’t reschedule that show. When can I get a credit or a refund?
An email was sent on June 30, 2020 inviting you to select whether you would like to receive a credit or a refund. If you did not receive that email, contact us at firstname.lastname@example.org. All refunds are processed within three to five business days.
Can I use my credit on account for single tickets or season tickets? When can I use it?
Sure, you can use it in whatever way works best for you. Season tickets go on sale June 1 and single tickets go on sale July 1. To use your credit, call the Box Office at 602-254-2151.
I have a partially used or unused gift certificate from the 19/20 Season. Can I use that in 2020/2021?
Sure, you can use it to purchase single tickets or season tickets. All gift certificates with an expiration date in 2019 will be valid through August 31, 2021. To use your gift certificate, call the Box Office at 602-254-2151.
We are eager to help you! During this time of limited hours, we kindly ask that you email us at email@example.com. Someone will respond to you as quickly as possible. Alternately, you may contact the Box Office at 602-254-2151 during operating hours Monday through Thursday from 10:00 am to 5:00 pm.